For over 25 years, the medcom group, ltd.® has answered questions from patients. Here, we have done our best to answer the ones that are most often asked in terms of our continuous passive motion machine costs, insurance, and shipping. If you have questions about your surgical procedure, please visit our Learn page. And at any time, please feel free to send us an email or contact us at (877) 249-5577.
Yes, the medcom group rents and sells rehabilitation equipment for personal use. We have a wide variety of options available. More than likely, if you have a need, we have a solution. Depending on the equipment, a prescription may be required. Please contact a Patient Care Representative if you cannot find what you are looking for or if you have any additional questions at 1-877-439-2111.
Simply put, it passively moves the affected joint through the Range of Motion (ROM). It may seem counterintuitive but moving the joint soon after your surgery can speed your recovery and decrease the amount of pain. There is almost 50 years of scientific literature proving the benefits/value of the CPM. One of the things that can cause the most pain is the buildup of fluid inside the affected joint. The buildup of excess fluid puts extra pressure on your nerves and can also limit your range of motion by making the joint feel stiff. The CPM helps remove excess fluid from the joint and stimulates blood flow to the area. If your joint is less stiff and less painful, you are more likely to experience a positive outcome. If your doctor doesn't prescribe a CPM, don't be afraid to request one.
We care about our patients.
Everyone at the medcom group, ltd.® enjoys working with patients. Since 1988, we have worked to make sure people like you have the information and equipment needed to rehabilitate properly and more quickly. Our goal has always been to help our patients resume their normal daily activities as comfortably and as soon as possible.
Most other medical equipment providers haven't been in business for over 30 years. We have.
Why is this important? The knowledge and experience we have gained from working directly with patients and doctors allows us to make an informed decision for each of our patients. We know if a certain piece of equipment is right for you. If it's not, or there's a better mode of therapy, we'll let you know.
Most medical equipment providers aren't Joint Commission accredited. We are.
Who is the Joint Commission? They're the independent institution, with stringent standards, that accredit the hospital where you will have your surgery. In fact, they accredit every hospital in the U.S. Shouldn't you want all your caregivers to be held to the highest standards?
You can count on us.
- Our equipment is thoroughly sanitized and tested before it reaches your home.
- We provide the information you need to rehab properly.
- We're always here to answer your questions with our 24/7 hotline. 877-439-2111
Yes. You will need a prescription if you are renting or purchasing any equipment from us. Your doctor knows your specific situation and condition better than we do and you need to have their OK before using any of our equipment. The prescription is necessary regardless of if you are prepaying for the unit OR if you want us to bill the rental to your insurance. However, if your doctor hasn’t given you a prescription, we can help you get one. If you have any questions about this policy, please contact one of our Patient Care Representatives at 877-439-2111.
That is a fantastic question and one we can best answer by recommending you visit our RENT page for the current pricing of the specific machine in which you are interested. One advantage of working with the medcom group is our CPM rental pricing is all-inclusive*. Ground shipping, soft goods, instructional manuals/DVD's are included in the price. Expedited shipping is available for a small fee. Please see the RENT page for all of our available options or call 1-877-439-2111 for answers to any of your questions.
Another great question that can best be answered by saying it depends. It depends on your specific insurance policy and the procedure that you are having done. However, the medcom group has been providing patients equipment for over 30 years and we have worked with these companies consistently over that time frame. We have a good idea of what will or won't be covered. If you would like to bill your insurance company, we submit over documentation for a pre-authorization.
One other thing to consider though, the prices listed on our website are our prepay prices. Due to the time and effort it takes to bill an insurance company, the price we bill them is significantly higher. If for some reason, you insurance company decides they are not going to pay the claim (this includes deductible, your coinsurance, or any other balance that they won't pay), you will be responsible for the higher amount. An authorization does not guarantee they will pay. Sometimes insurance companies authorize services but later decide to deny the service due to additional information or changed policies, leaving you with the financial responsibility.
One way to avoid this is for you to utilize our special internet pricing and then submit the claim to your insurance carrier. We can provide you with the documentation you will need to do so.
If you have additional questions, please call one of our Patient Care Representatives at 877-439-2111.
Medicare will pay for a Knee CPM if the patient meets the following criteria:
- Patient is having a Total Knee Replacement surgery (cannot be a partial knee replacement)
- The CPM is applied to the patient within 48 hours of the surgery (either in the hospital or at home)
- It is the first knee replacement on that knee (it can't be a revision or MUA)
If these three requirements are met, Medicare will cover the CPM for 21 days from the first day of CPM use. So, for example, if you have surgery on a Tuesday and you start using the machine on Wednesday, your 21 days of usage will start on Wednesday and run for 21 days.
Unfortunately, Medicare will not pay for other CPM's or even a Knee CPM for surgeries other than the Total Knee Replacement. We recommend you call one of our Patient Care Representatives if you have any other questions at 1-877-439-2111.
Two reasons. The first one is easy, to pay for the rental. The second reason is more complicated especially if we are billing your insurance. There is no way to put this delicately. Some people are not honest. Our equipment is very expensive and we want it back after you are done using it. The credit card is used as a deposit on the equipment to ensure that you will return it and to ensure that your balance will be paid. If you are concerned about using your credit card please call your credit card company and ask them how you are protected. You may also call one of our Patient Care Representatives at 1-877-439-2111.
In most cases, we start billing for the equipment when it arrives with the patient. There are times when we will make exceptions. We want you have a good experience with your rental and the process of renting from us. Please ask one of our Patient Care Representatives at 1-877-439-2111 if you may have a special circumstance.
the medcom group, ltd.® will rent equipment to you for as long as you wish to pay. Your time with the machine will depend on the type of surgery, type of machine and your progress. Speak to your doctor and/or physical therapist to determine a sensible rehabilitation schedule.
You are allowed to do so. The next question is usually, "Do I get a refund?" The simplest answer is no. We do not regularly give full refunds for our equipment. Each time a machine leaves our office, it must first go through a comprehensive safety inspection, be meticulously sanitized and cautiously packed. Even if you do not use the equipment when it arrives to you, we will still need to re-check and re-sanitize the equipment so that our next patient will be completely protected. Also, we are not able to rent this equipment to other patients while it is in transit back and forth to you. And, shipping costs continue to rise.
However, there are some case where we will give partial refunds due to unforeseen documentable circumstances like surgery cancellations, changes in doctor's orders, etc.
Please contact our Patient Care Representatives at 1-877-439-2111 if you have any questions regarding this policy.
The rental prices for our CPM machines are all inclusive. Ground shipping, soft goods, instructional manuals/DVD's are all included in the price. The only potential fees above and beyond the price listed would be if you live in certain states require us to collect sales/use tax and if you would like expedited shipping.
If you pay by check and the check is returned, you will be charged $20.00.
If you have additional questions, please contact one of our Patient Care Representatives at 1-877-439-2111.
the medcom group, ltd.® covers ground shipping cost on rentals. Most places in the country can receive their equipment via ground shipping in two to three days. If you need your equipment more quickly, we do offer expedited shipping for a fee. The fee varies depending on the size of the equipment, where you are located and how soon it is required.
If you have more questions about the estimated shipping times or costs of expedited shipping, please call one of our Patient Care Representatives at 1-877-439-2111.
Absolutely! We work hard to make sure the equipment you receive is user friendly. We include a thorough set of instructions with each machine. Some even have instructions in DVD form. Please make sure you follow the instructions so that you are able to properly use the machine to speed your recovery. Plus, if you do have difficulty, our Patient Care Representatives are available 24/7 to answer any questions.
Most of the time, you will receive your equipment through FedEx ground shipping. FedEx will deliver a box to your door. We will make sure that the equipment is as ready as possible for you to use right out of the box. Due to the nature of packing the equipment so it will arrive safely to you, sometimes you may need to make a few minor adjustments to make the equipment patient ready. When changes are necessary we are also available 24 hours per day, 7 days per week to answer your questions. (That being said, if your question can wait until a reasonable time during the day, our technicians would appreciate it. They also have families and enjoy sleeping through the night). Our toll free number is 1-877-439-2111.
That depends. Where do you live? In most every case, the equipment is shipped from our corporate headquarters in Colorado. We can get the machines to most places in the country in two to three days via ground shipping. Depending on availability, we may ship the equipment from one of our other locations. We will make every effort to ensure that the equipment arrives on time for your surgery. If you need the machine sooner than the ground shipping takes, second day air, overnight shipping or even same day delivery is possible. Understand though, the sooner the arrival in these special instances, the greater the cost.
If you would like a specific delivery time or a cost on expedited shipping, please call one of our Patient Care Representatives at 1-877-439-2111.
It's a simple process. It is very important you save the box and packing material when your machine arrives. Inside your box when it arrives are several important documents. The first is a guide that will help you pack the equipment for return. The second is a return shipping label that you attach to the outside of the box. After you have attached the label, call FedEx and they will pick up the equipment at no charge to you.
If you have any questions about the process or need assistance in making arrangements with FedEx, please call one of our Patient Care Representatives at 1-877-439-2111.
That is a great question and one we get frequently. We will only rent equipment within the United States. If you are looking to purchase equipment, we can sell to anywhere in the world, but some of the manufacturers limit the countries we are allowed to sell their products. Because of these limitations, if you enter a shipping address outside of the USA, our website will not allow the order to be completed. If this occurs to you, please reach out to us via phone or email and we will verify it is a product we are allowed to supply to you. If it is available, we can place the order for you. If the product is not one we can send you, we can help you select a comparable product. Also, each country has their own rules and regulations in place for the importing of medical equipment.
Worst case scenario right? We attempt to avoid this situation by having our BioMedical department thoroughly test and inspect every machine before it leaves our corporate headquarters. Unfortunately, things do happen sometimes. If it does, first reread the instructional manual that came with the equipment and verify correct setup and use. If this won't correct the issue, call one of our Patient Care Representatives at 1-877-439-2111 and they will walk you through some trouble shooting measures. If the problem persists, we will replace the machine ASAP.
Please call one of our Patient Care Representatives 24 hours per day and 7 days per week at 1-877-439-2111 or email through Contact Us.